Refund policy
This policy covers the paid listing tiers sold on CompassPad. Free listings are always available and never require payment.
Last updated September 23, 2026
Before you buy
A free listing is available and does not require payment. Paid tiers buy faster approval, homepage placement, and premium styling. Read the pricing page before purchasing so you know which tier you need.
One-time tiers
Standard and Premium are one-time purchases. If you bought the wrong tier or changed your mind, write to us within 14 days and we will refund the payment in full, provided the featured placement has not already run for its full term.
Monthly placement
Rolling Featured is billed monthly and can be cancelled at any time. Cancelling stops the next renewal. The current month is not pro-rated, and a month that has already run is not refunded.
What is not refundable
A payment does not buy a vote count, and a refund is not available because a listing received fewer votes than you hoped, or because a listing was corrected or removed for a reason described in these terms. Those outcomes apply to paid and free listings alike.
How to request a refund
Email us with the project name, the date of payment, and the payment reference. We answer refund requests within five business days.
Chargebacks
Please contact us before filing a chargeback. A chargeback filed without contacting us first may result in the listing being suspended while the dispute is resolved.